Every customer conversation in one shared inbox
Messages from WhatsApp, Instagram, Messenger, Telegram and your website chat land in the same place. Your team splits the work, AI answers the repetitive questions, and no customer is left waiting.
- Messenger
- Telegram
- Web chat
by
The channels your customers already use
Connect as many numbers and accounts as your plan allows. Every conversation shows which channel it came from.
WhatsApp
Through a QR code or the official WhatsApp Business API.
Instagram
Direct messages to your business profile.
Messenger
Messages sent to your Facebook page.
Telegram
Conversations with your business's bot.
Web chat
A chat bubble on your website, in your color and with your name.
How to get started
Connect your channels
Scan the WhatsApp QR code, authorize your Meta and Telegram accounts or paste the chat code on your website. New conversations start arriving in the inbox.
Set up your team
Invite agents, group them by department and decide who sees which conversations.
Automate the repetitive
Build flows in the visual builder and let AI answer common questions. When needed, the conversation is handed to a person.
Everything your team needs to serve customers well
Tools to reply faster without losing any customer's history.
Team service
Waiting queue, assignment and transfers between agents and departments. Everyone sees what's theirs.
AI that replies for you
An agent with your company's information replies at any hour. Use the ZTalk AI included in your plan, with nothing to set up, or connect your own key. Pause it in any conversation when you want to take over.
AI that knows your business
Add questions and answers, upload PDFs and documents or point to pages of your website. The AI searches them before answering and never makes up prices or policies.
Automatic distribution and supervision
New conversations go to the online agent with the fewest chats, or in rotation, by department. Managers follow the team live and get an alert when a customer waits too long.
Visual flows with an AI assistant
Build menus and routing by dragging blocks, or describe what you want and the AI builds the flow. To start fast, Quick menu creates an options menu from a form. Every version is kept.
Voice messages become text
Incoming voice messages are transcribed right in the conversation. The team reads them in seconds, and the AI and automations understand them too.
Business hours
Outside working hours, customers get a notice with the time you're back, and the AI and automations stay quiet.
Scheduled messages
Write it now and send it at the best time.
Campaigns
Send one message to a list of contacts, such as promotions and announcements.
Contacts and pipeline
Organize customers with tags and follow each deal across columns.
Service reports
First response time, wait time and conversations per agent, by period.
Satisfaction survey
When a conversation is closed, the customer rates it (CSAT or NPS) right in the chat. Agents never see the score, and managers track results by agent and channel.
Calls in the browser
Each agent uses their own extension from your VoIP provider right in the dashboard. Every call is logged in the contact's conversation, with the recording when you want it.
Chat on your website
Paste one line of code on your site and a chat bubble shows up for visitors. Messages land in the same inbox as the other channels, with AI and automations.
Claude integration
Connect ZTalk to Claude, Anthropic's AI, to look up conversations and prepare draft replies that an agent reviews and sends.
Security and integrations
Customer privacy
Hide customer numbers from those who do not need them and decide who can export contacts. It helps with privacy laws such as GDPR.
Everyone sees their own
Set per agent whether they see every conversation, only theirs or their department's, and what they can do in the panel.
Webhooks and API
Notify your system on every message, contact or conversation, and send messages through the API. Works with ERPs, CRMs and n8n.
Encrypted daily backup
Conversations, contacts and files are copied every day, encrypted, outside the server.
Plans
Choose by team size and number of channels.
Pay yearly and get up to 2 months free
Essencial
Para quem está começando a organizar o atendimento no WhatsApp.
R$80/month
7-day trial
- 2 users
- 1 connected channel
- 2,000 contacts
- Automation flows
- Webhooks and API
Profissional
Para equipes que querem IA, automações e campanhas.
R$149/month
7-day trial
- 5 users
- 2 connected channels
- 10,000 contacts
- AI replies
- Automation flows
- Campaigns
- Webhooks and API
Empresarial
Para operações com várias equipes e números de WhatsApp.
R$299/month
7-day trial
- 20 users
- 5 connected channels
- 99,999 contacts
- AI replies
- Automation flows
- Campaigns
- Webhooks and API
Get your customer service in order
Create your account, connect your first channel and watch the conversations come in.